Resolution Process

  1. Upon receiving a feedback or complaint, Sivofec Australia or SIVOFEC England will review the issue and contact the community member in question to address the concerns.
  2. The community member will be given three opportunities to contact the customer, clarify the situation, and work towards a resolution.
  3. If a community member receives more than three complaints, SIVOFEC Australia and SIVOFEC England will initiate a discussion with the supplier to address the concerns and determine appropriate steps, which may include termination from our network.
  4. Community members are expected to respond to customer feedback within 7 business days. Failure to do so may result in immediate termination from our network.
    Termination Policy:

Termination Policy

If a community member , is found to consistently violate our values and standards or fails to address customer concerns satisfactorily, SIVOFEC Australia and SIVOFEC England reserves the right to terminate their membership from our network permanently.

Transparency and Accountability

SIVOFEC Australia and SIVOFEC England is committed to transparency and accountability in our conflict resolution process. We strive to ensure that both customers and community members are treated fairly and that issues are resolved promptly and effectively. We value the feedback of our customers and are dedicated to maintaining the integrity of our network. If you have any questions or concerns, please don’t hesitate to contact us.

contact us

SIVOFEC Waiver SIVOFEC is dedicated to supporting and deeply caring for our community. When selecting and recommending service providers to connect with the community, we prioritize aligning with like-minded individuals and companies who consistently prioritize doing the right thing and caring for others.

It’s important to note that SIVOFEC does not enter into legal contracts with the communities listed on our website, nor are we bound by any agreements with them. We merely suggest these service providers to those seeking support.

We strongly advise individuals to carefully consider these services and engage with them at their own discretion. SIVOFEC cannot guarantee the receipt of any services from these providers, nor can we be held responsible for their actions. However, in the event that we receive complaints about a service provider listed on our website, we take the following actions:

  1. We will promptly forward the complaint to the affected supplier and request that they contact the party involved.
  2. The supplier will be given a period of 14 days to initiate contact and work towards resolving the issue.
  3. During the 14-day period, we will send three reminders to the supplier to encourage resolution and request updates on the outcome, both to us and to the affected party.
  4. If it becomes evident that the community member has not upheld our expectations of ethical conduct and genuine care for the community, we reserve the right to remove them from our service and website. They will not be permitted to rejoin our community unless they demonstrate a commitment to aligning with our values. However, even if corrective actions are taken and cultural changes are implemented, the community member will be ineligible to register with us for a minimum period of 12 months.

At SIVOFEC, we prioritize the well-being and satisfaction of our community members, and we are committed to maintaining a supportive and trustworthy environment for all

    SIVOFEC Waiver SIVOFEC is dedicated to supporting and deeply caring for our community. When selecting and recommending service providers to connect with the community, we prioritize aligning with like-minded individuals and companies who consistently prioritize doing the right thing and caring for others.

    It’s important to note that SIVOFEC does not enter into legal contracts with the communities listed on our website, nor are we bound by any agreements with them. We merely suggest these service providers to those seeking support.

    We strongly advise individuals to carefully consider these services and engage with them at their own discretion. SIVOFEC cannot guarantee the receipt of any services from these providers, nor can we be held responsible for their actions. However, in the event that we receive complaints about a service provider listed on our website, we take the following actions:

    1. We will promptly forward the complaint to the affected supplier and request that they contact the party involved.
    2. The supplier will be given a period of 14 days to initiate contact and work towards resolving the issue.
    3. During the 14-day period, we will send three reminders to the supplier to encourage resolution and request updates on the outcome, both to us and to the affected party.
    4. If it becomes evident that the community member has not upheld our expectations of ethical conduct and genuine care for the community, we reserve the right to remove them from our service and website. They will not be permitted to rejoin our community unless they demonstrate a commitment to aligning with our values. However, even if corrective actions are taken and cultural changes are implemented, the community member will be ineligible to register with us for a minimum period of 12 months.

    At SIVOFEC, we prioritize the well-being and satisfaction of our community members, and we are committed to maintaining a supportive and trustworthy environment for all

      SIVOFEC Waiver SIVOFEC is dedicated to supporting and deeply caring for our community. When selecting and recommending service providers to connect with the community, we prioritize aligning with like-minded individuals and companies who consistently prioritize doing the right thing and caring for others.

      It’s important to note that SIVOFEC does not enter into legal contracts with the communities listed on our website, nor are we bound by any agreements with them. We merely suggest these service providers to those seeking support.

      We strongly advise individuals to carefully consider these services and engage with them at their own discretion. SIVOFEC cannot guarantee the receipt of any services from these providers, nor can we be held responsible for their actions. However, in the event that we receive complaints about a service provider listed on our website, we take the following actions:

      1. We will promptly forward the complaint to the affected supplier and request that they contact the party involved.
      2. The supplier will be given a period of 14 days to initiate contact and work towards resolving the issue.
      3. During the 14-day period, we will send three reminders to the supplier to encourage resolution and request updates on the outcome, both to us and to the affected party.
      4. If it becomes evident that the community member has not upheld our expectations of ethical conduct and genuine care for the community, we reserve the right to remove them from our service and website. They will not be permitted to rejoin our community unless they demonstrate a commitment to aligning with our values. However, even if corrective actions are taken and cultural changes are implemented, the community member will be ineligible to register with us for a minimum period of 12 months.

      At SIVOFEC, we prioritize the well-being and satisfaction of our community members, and we are committed to maintaining a supportive and trustworthy environment for all